Supporting and Troubleshooting Windows 10 | Course Outline | ATG Learning

Course Outline

Supporting and Troubleshooting Windows 10

MS536 | Day | 5 Days
Bootcamp day course times are 9am - 6pm. Bootcamp night course times are 6pm - 10pm

This is a 5-day course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Upcoming Dates:

  • May 13, 2024 - May 17, 2024
  • Jun 10, 2024 - Jan 01, 1970
  • Jul 22, 2024 - Jul 26, 2024
  • Aug 19, 2024 - Aug 23, 2024
  • Sep 23, 2024 - Sep 27, 2024

Who should take this course

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.

Course Objectives

By completing this course, students will learn how to:

Course Outline

Module 1: Implementing a Troubleshooting Methodology

This module introduces the new Windows 10 operating system features and devices; it also describes the process of developing and applying a Windows 10 troubleshooting methodology.

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Module 2: Troubleshooting Startup Issues

This module describes how to identify and troubleshoot startup issues that affect - and problematic services that run on - a Windows 10 operating system. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).

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Module 3: Performing System Recovery

This module describes how to resolve issues related to operating system services and how to recover a computer.

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Module 4: Troubleshooting Hardware and Device Drivers

This module explains how to resolve issues related to device drivers and hardware devices.

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Module 5: Administering Windows 10

This module describes how to use the various administration tools in Windows 10 to resolve issues. It describes the features and functionalities of tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.

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Module 6: Resolving Issues with Network Connectivity

This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

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Module 7: Troubleshooting Group Policy

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

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Module 8: Configuring and Troubleshooting User Settings

This module describes the common sign-in issues, how to detect them, and how to troubleshoot these issues. The module also provides an overview of user account types that are supported by Windows 10 and how authentication works for those accounts.

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Module 9: Troubleshooting Remote Connectivity

This module provides an overview of Remote Access and describes how to troubleshoot issues with VPN connectivity.

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Module 10: Configuring and Troubleshooting Resource Access

This module describes how to troubleshoot issues with file permissions and printer access. It also describes how to configure and manage file synchronization and file recovery in Windows 10.

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Module 11: Troubleshooting Applications

This module explains how to troubleshoot application installation-issues and problems in desktop and Microsoft Store apps. This module also describes how to resolve issues with Internet Explorer and Microsoft Edge browsers.

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Module 12: Maintaining Windows 10

This module describes how to troubleshoot activation and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.

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